shipping & delivery

All UK orders are sent Royal Mail 2nd class. UK orders over £50 are sent via the Royal Mail ‘signed for’ service.

Items outside the UK are sent via Royal Mail Airmail. No tracking numbers are available for this service unless you arrange to upgrade to a tracked service at the agreed additional cost.

We aim to ship out your order within 3-5 days of purchase. For pre-orders and custom work there will be extended pre-explained shipping dates.

Depending on your location, items can sometimes take up to 21 working days to arrive. Royal Mail advise to wait 25 working days after the original due date, which is 7 days after the posting date, as items may still be in transit or held up in customs.

PLEASE NOTE : YOU WILL NOT GET A TRACKING NUMBER UNLESS YOU PAY FOR UK SPECIAL DELIVERY OR INTERNATIONAL TRACK & SIGN SERVICES.

Customs charges

Items sent outside of the UK may be subject to charges upon receipt. If you are outside of the UK and decide to order then you are accepting the responsibility of those charges I cannot be held responsible for any unforeseen costs.

returns policy

Returns are accepted if you contact us within 14 days of receiving the item. You then have a further 14 days in which to return the item. You will be responsible for the cost of return.

To return an item, please contact: doodlebotillustration@gmail.com

Any items returned without first contacting Doodlebot may be exempt from receiving a refund.

When you have received confirmation from Doodlebot that you can return your item, please send it back in the original packaging to the return address given on your original order/package.

You will be responsible for paying for your own shipping and packaging costs for returning your item. Shipping and packaging costs are non-refundable. 

Please obtain proof of purchase when returning your item. This is a free service offered by Royal Mail/Post Office in the UK. We don’t guarantee that we will receive your returned item and you may need to make a claim against the shipping company.

non refundable items

Items that have been personalised, unless they arrive faulty or damaged.

Items that have been damaged by you.

Sale items.
 

refunds

On receipt of the item, we will refund you in full for your order, including the shipping cost via the orginal payment method. We will not refund the shipping cost to return the item.

The item must be undamaged and sent back in the original packaging.

We reserve the right to refuse a refund is part of the original item is missing or it has been damaged on return.

Refunds are made to the original purchaser only.